Essentials of Management - An International, Innovation and Leadership Perspective
- 11th
- Chennai, McGraw Hill Education ( India) Pvt, 2022
- 509 Pg
Book Purchased Under BBA Funds @ Rs. 845/-
Contents: PART 1 The Basis of Management Theory and Practice
1. Management: Science, Theory, and Practice 4 Definition of Management: Its Nature and Purpose 5 Managing: Science or Art? 13 The Evolution of Management Thought 13 History of Selected Managerial Innovations 17 Patterns of Management Analysis: A Management Theory Jungle? 18 The Systems Approach to the Management Process 23 The Functions of Managers 27 Three Management Perspectives: Global, Innovative, and Entrepreneurial 30 The Systems Model of Management and the Organization of This Book 31 Summary 32 Key Ideas and Concepts for Review 33 For Discussion 33 Exercises/Action Steps 34 Internet Research 35 Innovation Case 35 Endnotes 36
2. Management and Society: The External Environment, Social Responsibility, and Ethics 38 Operating in a Pluralistic Society 40 The Technological and Innovative Environments 40 The Ecological Environment 42 The Social Responsibility of Managers 43 Ethics in Managing: An Integrative Approach 50 Ethical Theories 51 Trust as the Basis for Change Management 56 The Digital Revolution Affects the Technological, Economical, Ecological, Social, and Ethical Environments 57 Summary 58 Key Ideas and Concepts for Review 59 For Discussion 60 Exercises/Action Steps 60 Online Research 60 Global Case 61 Endnotes 62
3. Global, Comparative, and Quality Management 64 International Management and Multinational Corporations 65 Country Alliances and Economic Blocs 72 International Management: Cultural and Country Differences 75 Porter’s Competitive Advantage of Nations 84 Global Innovation Indexes 84 Gaining a Global Competitive Advantage through Quality Management 86 Summary 92 Key Ideas and Concepts for Review 92 For Discussion 93 Exercises/Action Steps 94 Internet Research 94 Global Case 94 PART 1 CLOSING The Basis of Global and Entrepreneurial Management 96 Endnotes 103
PART 2 Planning
4. Essentials of Planning and Managing by Objectives 108 Types of Plans 110 Steps in Planning 113 Objectives 118 Evolving Concepts in Management by Objectives14 123 Summary 126 Key Ideas and Concepts for Review 126 For Discussion 127 Exercise/Action Steps 128 Online Research 128 Global Case 128 Endnotes 129
5. Strategies, Policies, and Planning Premises 130 The Nature and Purpose of Strategies and Policies 131 The Strategic Planning Process 132 The TOWS Matrix: A Modern Tool for Analysis of the Situation 138 Blue Ocean Strategy: In Pursuit of Opportunities in an Uncontested Market 140 The Portfolio Matrix: A Tool for Allocating Resources 142 Major Kinds of Strategies and Policies 143 Hierarchy of Company Strategies 144 Porter’s Industry Analysis and Generic Competitive Strategies 144 Premising and Forecasting 145 Summary 147 Key Ideas and Concepts for Review 148 For Discussion 149 Exercises/Action Steps 149 Online Research 150 Endnotes 150
6. Decision Making 152 The Importance and Limitations of Rational Decision Making 153 Development of Alternatives and the Limiting Factor 155 Heuristics in Decision Making 155 Evaluation of Alternatives 156 Selecting an Alternative: Three Approaches 158 Programmed and Nonprogrammed Decisions 160 Decision Making under Certainty, Uncertainty, and Risk 161 Creativity and Innovation 163 Summary 167 Key Ideas and Concepts for Review 167 For Discussion 168 Exercise/Action Steps 168 Online Research 169 International Case 169 PART 2 CLOSING Global and Entrepreneurial Planning 170 Endnotes 186
PART 3 Organizing
7. The Nature of Organizing, Entrepreneuring, and Reengineering 190 Formal and Informal Organization 192 Organizational Division: The Department 193 Organizational Levels and the Span of Management 193 An Organizational Environment for Entrepreneuring and Intrapreneuring 196 Reengineering the Organization 200 The Structure and Process of Organizing 202 Basic Questions for Effective Organizing 204 Summary 204 Key Ideas and Concepts for Review 205 For Discussion 205 Exercises/Action Steps 205 Contents xxxvii Innovation Case 206 Internet Research 210 Endnotes 210
8. Organization Structure: Departmentation 212 Departmentation by Enterprise Function 213 Departmentation by Territory or Geography 215 Departmentation by Customer Group 217 Departmentation by Product 217 Matrix Organization 219 Strategic Business Units 221 Organization Structures for the Global Environment 222 The Virtual Organization 223 The Boundaryless Organization 224 Choosing the Pattern of Departmentation 225 Summary 226 Key Ideas and Concepts For Review 226 For Discussion 227 Exercises/Action Steps 227 Internet Research 227 Global Case 228 Endnotes 229
9. Line/Staff Authority, Empowerment, and Decentralization 230 Authority and Power 231 Empowerment 232 Line/Staff Concepts and Functional Authority 233 Decentralization of Authority 233 Delegation of Authority 235 The Art of Delegation 235 Recentralization of Authority and Balance as the Key to Decentralization 238 Summary 239 Key Ideas and Concepts For Review 239 For Discussion 240 Exercises/Action Steps 240 Internet Research 241 Innovation Case 241 Endnotes 242
10. Effective Organizing and Organization Culture 244 Avoiding Mistakes in Organizing by Planning 245 Avoiding Organizational Inflexibility 246 Making Staff Work Effective 247 Avoiding Conflict by Clarification 249 Ensuring Understanding of Organizing 252 Promoting an Appropriate Organization Culture 254 Summary 257 Key Ideas and Concepts for Review 258 For Discussion 258 Exercise/Action Steps 259 Internet Research 259 Global Car Company Case 259 PART 3 CLOSING Global and Entrepreneurial Organizing 262 Endnotes 267
PART 4 Staffing
11. Human Resource Management and Selection 270 Definition of Staffing 271 The Systems Approach to Human Resource Management: An Overview of the Staffing Function 272 Situational Factors Affecting Staffing 276 Selection: Matching the Person with the Job 281 The Systems Approach to Selection: An Overview 281 Position Requirements and Job Design 283 Skills and Personal Characteristics Needed in Managers 286 Matching Qualifications with Position Requirements 287 Selection Process, Techniques, and Instruments 289 Orienting and Socializing New Employees 293 Managing Human Resources While Moving Toward 2020 294 Summary 295 Key Ideas and Concepts for Review 296 For Discussion 297 Exercises/Action Steps 297 Internet Research 297 Global Case 298 Endnotes 299
12. Performance Appraisal and Career Strategy 300 Choosing Appraisal Criteria 301 Appraising Managers against Verifiable Objectives 302 Appraising Managers as Managers: A Suggested Program 307 A Team Evaluation Approach 309 Application of Performance Review Software 310 Rewards and Stress of Managing 311 Formulating the Career Strategy 313 Summary 319 Key Ideas and Concepts For Review 320 For Discussion 320 Exercises/Action Steps 321 Internet Research 321 Global Case 321 Endnotes 322
13. Managing Change through Manager and Organization Development 324 Manager Development Process and Training 325 Approaches to Manager Development: On-the-Job Training 328 Approaches to Manager Development: Internal and External Training 330 Evaluation and Relevance of Training Programs 335 Managing Change 336 Organizational Conflict 338 Organization Development 339 The Learning Organization 341 Summary 342 Key Ideas and Concepts for Review 343 For Discussion 343 Exercises/Action Steps 344 Internet Research 344 Global Case 344 PART 4 CLOSING Global and Entrepreneurial Staffing 347 Endnotes 354
PART 5 Leading
14. Human Factors and Motivation 358 Human Factors in Managing 359 Motivation 361 An Early Behavioral Model: McGregor’s Theory X and Theory Y 362 Maslow’s Hierarchy of Needs Theory 364 Alderfer’s ERG Theory 366 Herzberg’s Motivation–Hygiene Theory 366 The Expectancy Theory of Motivation 367 Equity Theory 369 Goal Setting Theory of Motivation 370 Skinner’s Reinforcement Theory 371 McClelland’s Needs Theory of Motivation 372 Special Motivational Techniques 373 Job Enrichment 377 A Systems and Contingency Approach to Motivation 378 Summary 379 Key Ideas and Concepts for Review 380 For Discussion 380 Exercises/Action Steps 381 Internet Research 381 Innovative Perspective 381 Endnotes 383
15. Leadership 384 Defining Leadership 385 Ingredients of Leadership 386 Trait Approaches to Leadership 388 Charismatic Leadership Approach 389 Leadership Behavior and Styles 389 Situational, or Contingency, Approaches to Leadership 395 Transactional and Transformational Leadership 400 Other Leadership Theories and Approaches 402 Summary 402 Key Ideas and Concepts for Review 403 For Discussion 403 Exercises/Action Steps 404 Internet Research 404 Innovation Case 404 Endnotes 407
16. Committees, Teams, and Group Decision Making 408 The Nature of Committees and Groups 409 Reasons for Using Committees and Groups 411 Disadvantages and Misuse of Committees 413 Successful Operation of Committees and Groups 413 Additional Group Concepts 415 Teams 418 Conflict in Committees, Groups, and Teams 419 Summary 420 Key Ideas and Concepts for Review 421 For Discussion 421 Exercises/Action Steps 422 Internet Research 422 Global Case 422 Endnotes 424
17. Communication 426 The Purpose of Communication 427 The Communication Process 428 Communication in the Organization 430 Barriers and Breakdowns in Communication 436 Toward Effective Communication 440 Electronic Media in Communication 444 Summary 446 Key Ideas and Concepts for Review 446 For Discussion 447 Exercises/Action Steps 447 Internet Research 448 Global Case 448 PART 5 CLOSING Global and Entrepreneurial Leading 450 Endnotes 458
PART 6 Controlling
18. The System and Process of Controlling 462 The Basic Control Process 463 Business Analytics 464 Critical Control Points, Standards, and Benchmarking 465 Control as a Feedback System 467 Real-Time Information and Control 469 Feedforward, or Preventive, Control 470 Control of Overall Performance 473 Profit and Loss Control 474 Control through Return on Investment 474 Management Audits and Accounting Firms 475 The Balanced Scorecard 475 Bureaucratic and Clan Control 476 Requirements for Effective Controls 476 Summary 479 Key Ideas and Concepts for Review 480 For Discussion 480 Exercises/Action Steps 481 Internet Research 481 Global Case 481 Endnotes 485
19. Control Techniques and Information Technology 486 The Budget as a Control Device 487 Traditional Nonbudgetary Control Devices 488 Time–Event Network Analyses 489 The Balanced Scorecard 493 Information Technology 494 Opportunities and Challenges Created by Information Technology 497 The Digital Economy, E-Commerce, and M-Commerce 502 Summary 505 Key Ideas and Concepts for Review 506 For Discussion 507 Exercises/Action Steps 507 Innovation Case 508 Endnotes 509
20. Productivity, Operations Management, and Total Quality Management 510 Productivity Problems and Measurement 511 Production and Operations Management: Manufacturing and Service 512 Quality Measurement in the Information Age 513 The Operations Management System 514 Tools and Techniques for Improving Productivity 519 Supply Chain and Value Chain Management 527 Summary 529 Key Ideas and Concepts for Review 530 For Discussion 530 Exercises/Action Steps 531 Internet Research 531 Global Car Industry Case 532
PART 7 CLOSING Global Controlling and Challenges and Entrepreneurial Controlling Endnotes 542
The thoroughly revised and updated 11th edition of essentials of management: an international, innovation and leadership perspective takes an international and innovative view of management. This edition comprehensively covers foundational and emerging managerial insights and practices. It also emphasises the managerial perspectives found in Silicon Valley. This edition also emphasises the enhancement of the professional profile and network of its readers with creative exercises and online projects.