Sales management in 21st century,sales mangement and competitive market,manufacturing, planning and sales,customer relationship management (CRM),concept of customer satisfaction,role of correspondence in sales management,role of correspondence in sales management,how to send business letters,problem of small business management, gandhigiri in sales and labour management,sales force management and motivation,buyer-supplier relationship in 21st century,consumer behaviour and sales,global competency and planning of sales, sales promotions through internet, sales promotions through internet, sales and social network, sales and social network,sales training and sales management, company staff and sales promotion (Topical Term)