Busines Communication: Objectives of communication, management and Communication, communication Techniques, communication and decision-making, Readiness for communicating, Barrier to Communication, Principles of Communication, Problems in modern techniques of Communication, Crosswide Communication, Written and oral Communication, Meeting, Committees and conferences, Communication in the managers day, Speeches, Written Communication, punctuation, parts of a Business letter, some Do's and donts in Correspondence, Applications, Inquiries, offer and orders, Complaints, Claims and Adjustment, Credit letters, Status Inquiries, Collection Letter, Sales and Circular letter, Bankling Correspondence, Insurance Correspondence, Agency, Foreign trade Correspondence, Miscellaneous Secretarial Correspondenc, House organs and bulletins, Precis writing of commercial matter, Report writing, Minutes writing, Drafting of representations, Case studies in business communication (Topical Term)