Consumer Retention and Satisfaction in Business Management
250 ## - EDITION STATEMENT
Edition statement
1st ed
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication
New Delhi,
Name of publisher
Bio-Green Books
Year of publication
2023
300 ## - PHYSICAL DESCRIPTION
Number of Pages
263Pg
Other physical details
Pb
500 ## - GENERAL NOTE
General note
Book Purchased Under BCOM Funds @ Rs. 2,500/-with bill no: 365,dtd: 18/01/2024
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note
Contents:<br/>1. Introduction<br/>2. Customer Value: Key for Consumer Retention<br/>3. Customer satisfaction<br/>4. Public Relations in Customer Dealing<br/>3
520 ## - SUMMARY, ETC.
Summary, etc
The book fully explores the differences between customer satisfaction and loyalty as well as the relationship between the two. It also explains how customer satisfaction makes companies more successful and focuses on how to produce actionable outcomes from surveys that will help organisations to improve customer satisfaction. The content of the book is sequentially presented in the book for easy and comprehensive learning. The book aiming to help individuals gain a deeper knowledge of things that pertain to Consumer Retention and Satisfaction in Business Management. It is suitable for managers and practitioners who are responsible for customer service, satisfaction or loyalty in their organisations. It is meant to serve as an important book for students, lecturers and relevant academic courses, the book provides the only comprehensive and fully referenced text on the subject.
546 ## - LANGUAGE NOTE
Language note
English
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type
Books
Holdings
Withdrawn status
Lost status
Damaged status
Not for loan
Collection code
Home library
Current library
Shelving location
Date acquired
Source of acquisition
Full call number
Accession Number
Price effective from
Koha item type
Public note
Reference
VVM's Shree Damodar College of Commerce & Economics Margao
VVM's Shree Damodar College of Commerce & Economics Margao
Reference
18.01.2024
Navkar Book Distributors
658.834/PRA/Con
VVM-36256
14.03.2024
Books
Book Purchased Under BCOM Funds @ Rs.2,500/-with bill no: 365 dtd: 18/01/2024